RETURNS POLICY

Returns Policy

We hope you’re happy with your Evercrest order. If something isn’t quite right, here’s how returns work.

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Returns eligibility

You may return eligible items within 14 days of delivery, in line with UK consumer regulations, provided that:

• Items are unused and unworn

• Items are in their original condition

• Any original packaging, tags, or labels are still attached

We reserve the right to refuse returns that do not meet these conditions.

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Farmwear (hoodies & T-shirts)

Farmwear items may be returned for a refund if they meet the conditions above.

• Please note that customers are responsible for return postage costs

• We recommend using a tracked service, as we cannot be responsible for items lost in transit

Refunds will be issued to the original payment method once the return has been received and checked.

Vehicle decals

Due to the nature of this product, vehicle decals cannot be returned once opened or used.

If your decal arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we’ll make it right.

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Exchanges

We don’t currently offer direct exchanges.

If you’d like a different size or item, please return the original order for a refund and place a new order separately.

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Faulty or incorrect items

If you receive an item that is faulty or incorrect, please contact us as soon as possible at:

[your email address]

Include your order number and a brief description of the issue. We’ll take care of it promptly.

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Refund processing

• Refunds are processed once returned items have been received and inspected

• Please allow 5–7 working days for the refund to appear after approval

UK delivery only

At present, Evercrest ships within the UK only.

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